Shipping policy

Shipping Policy for Kinetique

Thank you for visiting Kinetique. We specialize in creating unique, small kinetic art pieces that bring creativity and motion to your space. Below, you’ll find all the details about our shipping process to ensure your order arrives safely and on time.

Shipping Destinations

We currently ship our small kinetic art products to the following regions:

>United States

>International

If your country is not listed, please contact us at creativekinetic@gmail.com to inquire about international shipping options.

Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping

    • Delivery Time: 5-8 business days (domestic) / 10–20 business days (international)

    • Cost: Calculated at checkout based on your location and order size.

  2. Expedited Shipping

    • Delivery Time: 2–5 business days (domestic) / 5–10 business days (international)

    • Cost: Calculated at checkout

Processing Time

Each kinetic art piece is carefully crafted and inspected before shipping. Please allow 3–5 business days for order processing. During peak seasons or promotions, processing times may be slightly longer. If there are any delays, we will notify you via email.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through our carrier’s website.

International Shipping

For international orders, please note:

  • Delivery times may vary depending on customs processing in your country.

  • Customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the product or shipping costs.

Damaged or Lost Packages

We take great care in packaging your kinetic art to ensure it arrives safely. However, if your order is damaged during transit or lost, please contact us within 7 days of delivery. Provide photos of the damaged product and packaging, and we will work with you to resolve the issue promptly.

Returns and Exchanges

If you need to return or exchange your kinetic art, please refer to our Return Policy for details. Note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item was damaged or incorrect due to an error on our part.

Contact Us

If you have any questions about shipping or your order, feel free to reach out to us at:

  • Email: kinetiqueart@gmail.com

  • Phone: 469-629-9736

Thank you for supporting our store. We hope your kinetic art brings joy and inspiration to your space!

Kinetique
www.kinetique.shop